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Learn more from our FAQ

This section of our website provides you with answers to common questions our customers have had about our service. This is basically a self-help guide designed to help you find the information you need quickly and easily.

What’s included in a cleaning?

The specific services included in a cleaning can vary depending on the cleaning company and the package you choose. However, here are some common tasks that are typically included in a standard residential cleaning:

Kitchen: Cleaning countertops, stovetop, and oven (exterior)
Wiping down appliances (refrigerator, microwave, dishwasher)
Cleaning the sink and faucet
Mopping the floor

Bathroom: Cleaning the toilet, sink, and bathtub/shower
Wiping down mirrors and countertops
Mopping the floor

Bedrooms: Dusting furniture and surfaces
Vacuuming floors and carpets

Living Areas: Dusting furniture and electronics Vacuuming floors and carpets

Additional Services (May Require Extra Fees):

Deep Cleaning: More intensive cleaning, such as scrubbing grout, cleaning inside appliances, and polishing furniture.

Move-In/Move-Out Cleaning: Thorough cleaning of a property before or after a move.

Post-Construction Cleaning: Cleaning up after construction or renovation projects

Can I skip or reschedule bookings?

Yes, you can reschedule your booking. We understand that life can be unpredictable. To ensure we can accommodate your request, please notify us at least 48 hours in advance. If you need to cancel your appointment, please be aware that there may be a cancellation fee

How long should a house cleaning take?

The time it takes to clean a home can vary significantly based on factors such as square footage, number of rooms, and the level of cleaning required. For instance, a deep cleaning will naturally take longer than a regular maintenance cleaning. To provide you with a more accurate estimate, we recommend scheduling a free in-home consultation

Who provides cleaning supplies?

We provide all necessary cleaning supplies for your home or office. Our products are carefully selected for their effectiveness and safety. If you have specific preferences or allergies, please let us know

Do you accept different forms of payment?

We strive to make payments as convenient as possible.
We accept
Cash
Zelle
Thumbtack Pay
payment by check
electronic transactions, including major credit cards and digital payments

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What happens if I am not satisfied with the service?

If you’re not completely satisfied with our cleaning service, please let us know immediately. We’re committed to ensuring your satisfaction and will work diligently to address any concerns you may have

Your input is essential to us. If something doesn’t meet your expectations, we encourage you to let us know so we can make the necessary adjustments

Do you have a privacy policy?

DeePro Cleaning Service LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you submit a form on our website.  

Information We Collect
When you submit a form on our website, incluiding social media we may collect the following information:
Name
Email address
Phone number

We use your information to:
Process your request and respond to your inquiries

Data Security
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure.

You have the right to:
Access your personal information
Correct inaccuracies in your personal information
Request the deletion of your personal information
Object to the processing of your personal information  
Restrict the processing of your personal informatio

Contact Us
If you have any questions about this Privacy Policy, please contact us at customerservice@deeprocleaning.com

Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

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